FAQ

What platforms do you design for?
We design blogs and web sites hosted through WordPress and using the Genesis platform. We also design custom e-commerce web sites using the Magento platform. Magento projects are custom quoted on a case-by case basis.

Why is payment due upfront for blog and web orders?
We work hard to complete projects as quickly as possible and we’ve found that waiting for payments to come in slows down that process. Requiring full payment up front helps us quickly identify and serve the clients who are most committed to beginning their project.

How long does it take to get a WordPress design?
Upon receipt of your project request form we will evaluate the current queue and provide you with a schedule for approval. WordPress blog and web site projects typically are completed within 3-6 weeks depending on your requests.

Can I get my order rushed to avoid the queue wait?
You may rush your order for a fee of $200. Please select the rush option on the project request form and to ensure that your job is started within 7-14 days of payment.

How do I add/change items to my design in the future? Do I have to wait in the queue for that?
To add or revise items on your blog or web site in the future please submit an online project request form and indicate that you are an existing customer. Once placed, your add-on order will be worked on between current jobs. The turnaround time for most add-ons requested by existing clients is typically 1 to 2 weeks.

Is my username & password kept secure?
Your privacy is very important to Shindig Creative and your username and password will not be shared with anyone. When your design is ready to be installed we will request this information and permission for access. If you have concerns about privacy, you may create a temporary password for your designer to use during installation which can be changed when your installation is finished OR you may add your designer to your site as a temporary administrator for the installation which will not require you to share your username & password.

If you have additional questions that have not been answered here, please feel free to email us.